Return and Refund Policy

Pay on delivery orders can be queried before the courier is paid. Visa payments are not taken while that option reads Coming Soon.

Unused accessories

Cases, cables, chargers, and audio accessories that are unused, in original condition, and requested within 14 days of delivery can be returned for a refund of the item price.

Fitted parts

Screens, batteries, and other parts that have been installed, or that were ordered for the wrong phone model, are not returned as unused goods. A part that arrives damaged or does not match the listing can be reported for a replacement or refund.

How to ask

Email hello@xblue.test with your order number, the part name, and a short description of the problem. Refunds, once payments are live, will be sent back to the Visa card used for the order.